Privacy Policy

1. Information We Collect

Information you provide directly:

• Contact Information: Name, email address, phone number when you fill out forms, subscribe to our newsletter, or book consultations.
• Chat Interactions: Messages you send through our AI chat demo for improving our language models.
• Business Information: Company name, industry, and project requirements when you request services.
• Communication Records: Emails, meeting notes, and other correspondence for service delivery.

Information collected automatically:

• Usage Analytics: Pages visited, time spent, click patterns via Vercel Analytics (privacy-focused).
• Device Information: Browser type, operating system, IP address for security and optimization.
• Performance Data: Page load times and error logs for technical improvements.

2. How We Use Your Information

• Service Delivery: Provide AI consulting, custom implementations, and technical support.
• Communication: Respond to inquiries, send project updates, and provide customer support.
• Model Improvement: Anonymized chat data helps improve our Khmer language models (opt-out available).
• Marketing: Send newsletters and relevant content (only with explicit consent).
• Legal Compliance: Meet regulatory requirements and protect our legitimate business interests.
• Security: Prevent fraud, abuse, and unauthorized access to our services.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these limited circumstances:

• Service Providers: Trusted vendors like Vercel (hosting), Anthropic (AI services), and email providers (with data processing agreements).
• Legal Requirements: When required by law, court order, or to protect rights and safety.
• Business Transfers: In case of merger, acquisition, or asset sale (with notice to users).
• Consent: Any other sharing requires your explicit permission.

4. Data Security and Retention

Security Measures:

• HTTPS encryption for all data transmission
• Secure cloud infrastructure with SOC 2 compliance
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection

Data Retention:

• Contact Data: Retained while you're an active user or for 3 years after last contact
• Chat Data: Anonymized and retained for model training (deletion available on request)
• Analytics: Aggregated data retained indefinitely for business insights
• Legal Data: Retained as required by Cambodian and international law

5. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications anytime
• Restrict Processing: Limit how we use your data in certain circumstances

To exercise these rights, contact us at privacy@ai-angkor.com

6. Cookies and Tracking

We use minimal tracking for essential functions:

• Essential Cookies: Theme preferences, session management
• Analytics: Vercel Analytics (privacy-focused, no personal data)
• No Third-party Tracking: We don't use Google Analytics, Facebook Pixel, or similar tools

You can disable cookies in your browser settings, though some features may not work properly.

7. International Data Transfers

As a Cambodian company, your data is primarily processed in Cambodia and ASEAN. When we use international services (like cloud hosting), we ensure:

• Adequate data protection measures are in place
• Data processing agreements comply with applicable laws
• Your rights remain protected regardless of data location

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately for deletion.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make changes:

• We'll update the "Last Modified" date at the top
• Material changes will be announced via email or website notice
• Continued use of our services constitutes acceptance of changes

10. Contact Information